Stornierungsrichtlinie
Purchase options cancellation policy
This policy covers orders placed using a purchase option on our store, which for FoneFunShop means a pre-order. A pre-order lets you reserve an item that has not been released yet, or that we are waiting on stock for, so that a unit is put aside for you and sent out as soon as it arrives.
How a pre-order works
- Payment is taken in full at checkout. We do not take deposits or part payments.
- The product page and your confirmation email show the expected ship date. Your order is dispatched on or shortly after that date.
- If an order contains both pre-order and in-stock items, the whole order is normally held and sent together. Tell us if you would rather we sent the in-stock part first, and we will where we can.
- If a release date moves, we will email you with the new date. You are free to cancel at that point for a full refund.
Cancelling before dispatch
You can cancel a pre-order at any time before it is dispatched, for any reason, and we will refund you in full. There is no cancellation fee and no charge for a pre-order that has not shipped.
To cancel, email sales@fonefunshop.com or call 0114 243 7800 with your order number. We will confirm the cancellation by email.
Cancelling after delivery
Your usual rights still apply once a pre-order arrives. Under the Consumer Contracts Regulations you have 14 days from the day you receive the goods to tell us you have changed your mind, and a further 14 days to send them back.
- The item must come back unused and in its original packaging, with any seals intact.
- You arrange and pay for the return postage on a change-of-mind return. We recommend you obtain a free proof of posting.
- Return to: FoneFunShop Ltd, 132 Handsworth Road, Sheffield, S9 4AE, United Kingdom. Please include a note with your order number.
- We refund within 14 days of the goods reaching us, to the original payment method.
Software, activation codes and online accounts are supplied digitally and cannot be returned once the code or account details have been sent to you. This does not affect your rights if the item is faulty.
If something is faulty
If an item arrives faulty, damaged or not as described, that is our responsibility, not yours. Contact us within 30 days and we will cover the return postage and either replace it or refund you in full. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
If we cannot supply
Occasionally a manufacturer cancels a release or we cannot get the stock we expected. If that happens we will tell you as soon as we know and refund your pre-order in full. We will never hold your money against an item we cannot supply.
Business and public sector orders
Orders placed on account or against a purchase order are business to business and the consumer cancellation rights above do not apply. Cancellations on those orders are by agreement, so please contact us and we will sort it out.
Contact
FoneFunShop Ltd, 132 Handsworth Road, Sheffield, S9 4AE, United Kingdom
Email sales@fonefunshop.com
Telephone 0114 243 7800