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Terms and conditions

 

 

www.fonefunshop.com is owned and managed by FoneFunShop Ltd. We are a registered company (companies house registration No. 5624968) Vat No. 817 5583 06

The following are the Terms and Conditions of orders placed with FoneFunShop

On ordering from FoneFunShop you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

 


 

Accepted Methods of Payment

 

There are two primary methods of payment for goods ordered:-

1. Online Payment

Pay with Paypal or Card, Card payments can be made using any of the following methods:-

Pay with your Paypal Account
Pay online securely using your PayPal Account (You can also use PayPal to pay by Credit or Debit Card).

 


 

2. Payment after placing order online

If you do not wish to pay online, simply add the items the wish to purchase to cart, then follow the instructions given. You can then make payment using one of the offline payment methods below.

Pay by Telephone Ordering
If you prefer to pay by telephone using your credit or debit card, please select this option, details on how to pay will be displayed along with details of your order once your delivery address as been confirmed
Pay by Cheque / Postal Order / Cash
If you with to pay by Cheque, Postal Order, or Cash, please select this option, details on how to pay will be displayed along with details of your order once your delivery address as been confirmed
Pay by Direct Bank Deposit / Transfer
To pay via Direct Bank Transfer or Bank Deposit, please select this option, details on how to pay will be displayed along with details of your order once your delivery address as been confirmed

 


 

Delivery

Orders received before 3.00pm Monday-Friday (except UK public holidays) are usually dispatched the same day subject to stock availability.

Delivery charges are quoted when placing an order. Our standard rates are below:

  • UK - DPD Courier - £7.75 per order
  • UK - Royal Mail Special Delivery - £10.75 per order
  • UK - Royal Mail 1st Class Recorded - £3.99 per order
  • UK - Royal Mail 1st Class Standard - £2.99
  • EUROPE -  Royal Mail Air Sure - £8.99 per order
  • EUROPE -  Courier (DPD) - £14.99 per order
  • EUROPE -  Courier (DHL or Fedex) - £35 per order
  • Worldwide Royal Mail int. Signed For - £8.99 per order
  • Worldwide Courier (DHL or Fedex) - £45 per order

Bonus: No matter how many items are in your cart, you only pay one delivery charge !!!

Delivery Methods Estimated Delivery Time
DPD Courier (UK) Next working Day†
Royal Mail Special Delivery (UK) Next working Day†
Royal Mail 1st Class Recorded Delivery (UK) Usually Next working Day*
Royal Mail 1st Class Standard Delivery (UK) 1 - 5 working says
DPD Courier  (EU) 2-5 working days
Royal Mail Air Sure  (EU-USA-AU) 3-10 working days
Royal Mail Air Sure (Rest Of World) 5 - 12 working days
DHL / Fedex Courier (Europe) 1-3 working days
DHL / Fedex Courier (Rest Of World) 1-3 working days

* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.

† Except Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands which normally take 2 working days

Note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, FoneFunShop are not responsible if this varies.

2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £75 or/and includes an high value item -such as an unlocking box – then your delivery option will be automatically upgraded to a ‘Royal Mail Special Next Working Day ’ service.

3. In exceptional circumstances we reserve the right to use alternative couriers.

4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.

5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.

6. If goods are returned to FoneFunShop because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.

7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.

Order Tracking

Following your purchase online, FoneFunShop will send you email confirmation to acknowledge your order and again when your goods have been dispatched containing your tracking info.  The email address used, will be the one you provided at the point of purchase.

 


 

Security

Orders placed online can be placed on our order form. 

Payments placed online will be placed on Barclaycard Merchant Services Secure Server. On this form, all credit / debit card details are transmitted using SSL, the universally recognized security system for transmitting encrypted information over the Internet. Submitted details are processed directly by Barclaycard Merchant Services. Details are encrypted with 1024-bit PGP and transmitted to Barclaycard Merchant Services.  FoneFunShop never actually see your credit / debit card details.

Please note that Internet host IP addresses are recorded for security reasons when placing an order online.

 


 

Privacy Statement

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only.

FoneFunShop will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

We may use the addresses submitted to us to occasionally notify you about important functionality changes to the fonefunshop web site, new services and special offers we think you'll find valuable.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the fonefunshop web site.

Cookies

How we use cookies on our site and what information we collect
In our shopping cart and online ordering, cookies are built into the software for the purpose of maintaining cart contents, registrations and collection of generic data.

We also use website analysis software. This information helps us understand customer interests and helps us improve our website. A cookie is used to store small amounts of information. The cookie does not contain personal details. We do not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes.


Session Cookies
To allow you to carry information across pages of our site and avoid having to re-enter information.
To allow you to maintain a shopping basket
Within registration to allow you to access stored information


Persistent Cookies
To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

 

 


 

Cancellation

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt, this excludes one time use items and bespoke orders i.e. unlocking codes and software (see return policy).  Our terms and conditions do not affect your statutory rights.

 


 

Returns Policy

We operate a 7 days return period as explained below.

All the products on sale from FoneFunShop have met our high quality-control standards. However, if you find a defect with any product purchased, please let us know

Goods which are defective on receipt can be returned for a full refund or replacement. Goods found to be defective within 7 days will be replaced.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

We do not operate a try before you buy policy. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition suitable for re-sale in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being addressed along with a postage fee, or refunded, less postage and packing. A handling fee of 15% will be made.  However any unlocking clips, debranding packs, unlock packs, spyphones, stealthphones or any other one time use or bespoke item such as unlocking codes unlocking services items are exempt from this, as our policy is not to supply these types of items to be used by the customer then returned for refund or exchange, unless found to have a manufacturing fault.

Refunds by credit card are made to the same credit card that was used for the purchase.

Refunds by paypal/nochex etc. are made to the same email address that was used for the purchase.

The above conditions are in addition to your statutory rights which are not affected.

 

 


 

Fraud

FoneFunShop Ltd. will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.

Please note that Internet host IP addresses are recorded when placing an order online.

 


 

Disclaimer

Nokia is a registered trademark of Nokia Corporation. Nokia's product names are either trademarks or registered trademarks of Nokia. This site is not affiliated with Nokia Corporation.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. FoneFunShop Ltd is not responsible for any damage caused to your phone.

Unlocking is legal in most countries, customers receiving any unlocking equipment or services are required to check local laws before purchasing.  FoneFunShop Ltd. are not responsible for any law infringements made by its customers.

Barred phones: Fonefunshop do not unbar phones that are reported lost/stolen.  All unlocking services and equipment unlock the phones, but if the phone is barred you need to contact your operator to find out why, as this is can only be rectified by your service provider.  full details on barred phones here

Any work carried out by third party service software is done at your own risk.  FoneFunShop Ltd. is in no way responsible for damage caused by using third party software solutions.

All images are representations only, appearance of products may change from batch to batch.

All orders are subject to our Terms and Conditions.

 


 

Unlock Code Terms & Conditions

WHEREAS:
(A) FONEFUNSHOP LTD. has developed a service front-end facility that enables the creation of Unlock Codes.
(B) FONEFUNSHOP LTD. has entered into agreements with payment service providers to accept financial transactional payments in exchange for the service (the "Service")
(C) You (the "Customer") wish FONEFUNSHOP LTD. to provide you with the Service.
(D) The price for the service ("the Price") shall be the quoted price of the Seller, and payment of the Price shall be made by the Customer before delivery of the service.

Service --
2.1 In consideration of the Customer agreeing to the following terms and conditions, FONEFUNSHOP LTD. agrees to provide the Customer with Services in accordance with this Agreement.
2.2 FONEFUNSHOP LTD. reserves the right to amend, with reasonable notice, the cost, Unlock Code and any other aspect of the service issued to The Customer.
2.3 FONEFUNSHOP LTD. shall deliver the Service to the Customer via electronic mail (e-mail) to the address of the Customer provided at the point of order and in a reasonable and timely manner. The definition of reasonable and times shall be at the full discretion of FONEFUNSHOP LTD. Approximations of code waiting times are given prior to point of sale, these approximations are calculated on previously delivered code wait time averages and are subject to change without notice.  If a code is still processing after the approximated time FONEFUNSHOP LTD will endeavour to pursue delivery of the service, however due to the bespoke nature of the service a cancellation will not be permitted until service is completed.
2.4 This Agreement shall come into force immediately and shall cease on delivery of the Service to the Customer.

Costs --
3.1 The price is determined by and quoted by FONEFUNSHOP LTD., and payment of the Price shall be made by the Customer before delivery of the Service.
3.2The Customer shall be liable to pay all and any additional charges in connection with the use of the Services.

Warranties --
4.1 EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT FONEFUNSHOP LTD. HEREBY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL OTHER STATEMENTS, CONDITIONS OR WARRANTIES, EXPRESS AND/OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING AS TO, WITHOUT LIMITATION, QUALITY, MERCHANTABILITY, OR SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE RELATING TO THE SERVICES.
4.2 FONEFUNSHOP LTD. DOES NOT AND CANNOT CONTROL THE FLOW OF DATA TO OR FROM TELECOM NETWORKS. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF SERVICES PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES, ACTIONS OR INACTIONS OF SUCH THIRD PARTIES OR OTHERS CAN IMPAIR OR DISRUPT THE FLOW OF DATA. FONEFUNSHOP LTD. CANNOT PROVIDE ANY ASSURANCE THAT SUCH EVENTS WILL NOT OCCUR. ACCORDINGLY, FONEFUNSHOP LTD. DISCLAIMS ANY LIABILITY WHATSOEVER RESULTING FROM OR RELATED TO SUCH EVENTS.

Limitation of Liability --
5.1 WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IN NO EVENT SHALL FONEFUNSHOP LTD. BE LIABLE TO THE CUSTOMER IN CONNECTION WITH THE PROVISION OR USE OF THE SERVICES OR ANY OTHER OBLIGATION OF FONEFUNSHOP LTD. UNDER THIS AGREEMENT FOR ANY LOSS OR DAMAGES WHICH MAY BE SUFFERED BY THE CUSTOMER (OR ANY PERSON CLAIMING THROUGH OR UNDER THE CUSTOMER), WHETHER SUCH LOSSES OR DAMAGES ARE SUFFERED DIRECTLY OR INDIRECTLY OR ARE IMMEDIATE, INCIDENTAL OR CONSEQUENTIAL, WHICH FALL WITHIN THE FOLLOWING CATEGORIES:
A) LOSS OF OR DAMAGE TO TANGIBLE OR INTANGIBLE PROPERTY
B) LOSS OF REVENUE OR PROFITS OR ANTICIPATED PROFITS
C) LOSS OF ANTICIPATED SAVINGS
D) LOSS OF BUSINESS OPPORTUNITY OR GOODWILL
E) LOSS OF DATA
F) LOSS OF BARGAIN
G) BUSINESS INTERRUPTION
H) ECONOMIC OR CONSEQUENTIAL LOSS OF ANY NATURE
I) EXEMPLARY OR PUNITIVE DAMAGES; OR
J) SPECIAL DAMAGE,
THIS CLAUSE SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, OR ANY OTHER THEORY OF LIABILITY, IN CONNECTION WITH THIS AGREEMENT AND EVEN IF FONEFUNSHOP LTD. WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5.2 NOTWITHSTANDING THE FOREGOING, IN NO EVENT WILL FONEFUNSHOP LTD.'S CUMULATIVE LIABILITY UNDER THIS AGREEMENT EXCEED £50.
5.3 NOTHING HEREIN SHALL EXCLUDE OR LIMIT THE LIABILITY OF FONEFUNSHOP LTD. FOR DEATH OR INJURY RESULTING FROM ITS ACT OR OMISSION HEREUNDER
 

Acknowledgement --
THE CUSTOMER UNDERSTANDS AND AGREES THAT THE REMEDIES, EXCLUSIONS AND LIMITATIONS IN THIS AGREEMENT REFLECT A REASONABLE ALLOCATION OF THE RISKS OF PRODUCT AND SERVICE NONCONFORMITY BETWEEN THE PARTIES TAKING INTO CONSIDERATION, AMONGST OTHER THINGS, THE RESPECTIVE BARGAINING POSITIONS OF THE PARTIES, THE LEVEL OF FEES CHARGED AND THE AMOUNT OF INSURANCE INDEMNITY AVAILABLE TO FONEFUNSHOP LTD. AND THE CUSTOMER IN THIS RESPECT. THE CUSTOMER FURTHER UNDERSTANDS AND AGREES THAT THE FEES CHARGED IN RESPECT OF THE SERVICES HEREIN REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATION OF LIABILITY SET FORTH IN THIS AGREEMENT.

Warranties and Indemnities --
7.1 The Customer warrants and undertakes that:
(a) it shall not knowingly use the Service for unlawful purposes;
(b) it shall not knowingly use (or authorise or permit any other party to) the Services to receive or transmit material which is in violation of any law, regulation, or which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including copyright), or is otherwise unlawful;
(c) it shall not knowingly use (or authorise or permit any other party to) the Services in any way that contravenes or violates any law, regulation or code of practice regulating the provision of such Services, or which would result in FONEFUNSHOP LTD. contravening or violating any law, regulation or code of practice regulating the provision of such Services;
(d) it shall not knowingly or recklessly transmit any electronic material (including viruses) through the Services which shall cause or is likely to cause detriment or harm, in any degree, to computer systems owned by FONEFUNSHOP LTD., other customers of the Service, or any other Service users;
7.2 Any breach of these obligations shall entitle FONEFUNSHOP LTD. immediately to terminate this Agreement and the provision of Services to the Customer without prior notice.
7.3 The Customer hereby agrees to fully indemnify and to hold FONEFUNSHOP LTD. harmless from and against any claim brought by a third party resulting from the use of the Services by the Customer and in respect of all claims, losses, damages, liabilities, obligations, costs and expenses, including reasonable legal fees and expenses, whatsoever ("Claims") suffered or incurred by FONEFUNSHOP LTD. in consequence of the Customer's breach or non-observance of these terms and conditions.

Force Majeure --
Neither party shall be liable to the other for any loss of data or if the performance of its obligations under this Agreement is prevented or hindered or delayed, in whole or in part, as a result of acts or omissions, events, causes, or conditions that could not be avoided by the exercise of due care by such party which include, acts of God; omissions of the other party or third party non-performance; failure of or defect and errors in third party software and hardware; acts of government; civil disobedience or insurrection; lock-outs; earthquakes; freight embargoes; acts of civil or military authority; national emergencies; fire, flood or catastrophe; war or riots.

General --
9.1 FONEFUNSHOP LTD. reserves the right to vary these terms and conditions from time to time. Such changes shall be notified to the Customer in writing and by posting on the FONEFUNSHOP LTD. Website (www.fonefunshop.com). Changes in this manner shall be deemed to have been accepted if the Customer continues to use the Services after a period of two weeks from the date that the Customer receives notice in writing.
9.2 Except as expressly provided in this Agreement, nothing in this Agreement will create or confer any rights or other benefits on or in favour of any person who is not a party hereto whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise.
9.3 This Agreement contains the whole agreement between the parties in respect of the Services and supersedes any prior written or oral agreement between them relating to it and the parties confirm that they have not entered into this Agreement on the basis of any representations that are not expressly incorporated in this agreement.
9.4 The Customer acknowledges that it has read and accepts the terms and conditions of this Agreement. Use of the Services by the Customer or execution of an order form by the Customer shall be deemed as acceptance of the terms and conditions of this Agreement.
9.5 Service performance can only be guaranteed if all information provided at the point of order by the Customer is correct and all instructions are followed precisely, the mobile phone is not stolen, blacklisted or already unlocked, and the IMEI number has never been altered, changed or tampered with in any way. Also if the phone has never undergone an attempted unlocking with codes in the past
A refund shall not be warranted if all of these criteria are not met. FONEFUNSHOP LTD. will endeavour to solve any problem any customer may have while attempting to use our service, however liability for the success of the service lies solely with the consumer. Furthermore, FONEFUNSHOP LTD. cannot guarantee that this service will enable the target handset to operate on any specific network. Certain handsets will only operate on certain networks (ie none 3 network compatible phones will not work on 3 network as they do not contain compatible 3 hardware.)
9.6 This Agreement shall be governed by and construed in accordance with the laws of England and the Customer hereby submits to the exclusive jurisdiction of the courts of England.
9.7 The unlock code you are given is what you are purchasing. FoneFunShop LTD. its affiliates and its parent company cannot be held liable or responsible for any failure to make that code unlock the phone, or for any subsequent failure of the phone as a result of any deviation from the strict instructions.
9.8 The customer agrees that once the order is processing through our fully automated system, it is not eligible to be cancelled under any circumstances. Due to the service we provide being based on the specific content of the order, the customer agrees to indemnify FONEFUNSHOP LTD. free of any obligation in accordance with the Distance Selling Regulations. Furthermore if the customer should chargeback the cost of the service after it has been received then the customer agrees FONEFUNSHOP LTD. will charge a £50 administration fee to recover monies owed as well as any further legal and associated costs.
9.9 The customer agrees that it is the customers responsibility to check local laws to confirm unlocking the customers phone is legal in their country.  Also any customer receiving any unlocking equipment or services are required to check local laws before purchasing. FoneFunShop Ltd. are not responsible for any law infringements made by its customers.

Cancellations
10.0 Once an unlock code is ordered and paid for, it cannot be cancelled under any circumstances.
Unlock codes are handled within our automated system and cannot be halted, modified, or cancelled once the ordered and paid for.
Unlock codes are bespoke items, FONEFUNSHOP LTD buy the codes on behalf of the customer based on the customers phone IMEI number. 
Bespoke Unlock codes are unique to the customers phone IMEI number and cannot be resold like other physical stock items.

Refunds
10.1 Where an unlock code can not be found, FONEFUNSHOP LTD. will attempt to refund the customer within 48 hours. This time starts from when FONEFUNSHOP LTD. is notified that the unlock code is not available. It may take longer for the customer to have access to the refunded money depending on the payment processor and/or the customer's credit/debit card provider.

10.2 Where a customer requests a refund due to the unlock code not working, they will need to provide the following video evidence via the support links before a refund can be offered. Before providing video evidence the customer should contact the support department for help and to see if alternative unlock methods are available.

  • Video the back of the phone with the battery removed clearly showing the label under the battery. Then replace the battery and cover.
  • Type *#06# (or any other way of displaying the IMEI on the phone’s LCD) on the phone then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed. If present, the operator (on which the phone is currently locked) logo should be clearly visible.
  • Insert, in the same phone, a SIM card which is not currently accepted by the phone.
  • Wait 5 seconds until we can clearly see and read the message displayed by the phone
  • Enter the code received by the server, VERY SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone.
  • If you get an error message, wait 5 seconds so we can clearly see this message
  • Please make sure the video is correctly focused and the codes, messages, IMEI are all visible on the phone’s display.

Rights of Consumer -- Nothing in these Conditions shall affect the statutory rights of a consumer..

 

Network Unlock Specific Terms

AT&T iPhone Unlocking
If customer doesn't pay bill or they find out phone is / was stolen or still under contract AT&T have the right to RE-LOCK the phones. This has now happened to a number of imeis which we unlocked. What this means is ANY ATT (unless clean off contract fully finished code 52) that it can be relocked any time by ATT. This is not in our hands and therefore cannot be held liable for it. Therefore if you submit AT&T iphone and you get it marked "unlocked" once phone is UNLOCKED we are not accountable or responsible if phone is relocked... at ANY time. If you don't accept these terms and conditions then DO NOT SUBMIT ..